1. General
    • These Terms and Conditions provide for:
      • The procedure whereby BALTA eko SIA and/or branches thereof (hereinafter referred to as “the Seller)” ensure the functioning of the Balta-eko.lv website (hereinafter referred to as “BALTA eko”) and offer goods and services;
      • The rights, obligations and commitments of the Seller and the Buyer, the procedure for purchasing the goods and the payment procedure, delivery procedure, procedure for submission and settlement of claims, as well as general information on the services offered by the Seller.
    • Terms used in these Terms and Conditions:
      • The Seller: BALTA eko SIA and/or branches thereof which ensure the functioning of the Balta-eko.lv website, offer goods and provide services;
      • BALTA eko: the Balta-eko.lv website;
      • The Buyer: a legal or natural person who uses the Balta-eko.lv website;
      • The Consumer: a buyer who is a natural person and purchases BALTA eko goods or services for a purpose which is not related to his/her economic or professional activity;
      • The Terms and Conditions: these Terms and Conditions, which provide for the procedure for purchasing of goods and the legal relationship between the Seller and the Buyer or the Consumer.
    • By using the BALTA eko services, the Buyer agrees to these Terms and Conditions.
    • The Seller shall not be liable for any damage incurred due to the failure of the Buyer to familiarise him/herself with these Terms and Conditions.
  2. Customer Information and Data Protection
    • The Buyer’s personal data provided to the Seller shall be processed in accordance with the Data Processing Law. Data shall only be provided to third parties with the Buyer’s consent or in the cases stipulated by law. In such case, the data necessary for execution of payment shall be provided to the authorised processor AS “Maksekeskus”.
    • When using BALTA eko, the Buyer shall be obliged to ensure confidentiality, save account access data (user name and password) and limit other persons’ access to its account to the extent that is permitted under the applicable law. The Buyer understands and agrees to assume responsibility for any activities in connection with the Buyer’s account and/or access data. The Buyer undertakes to carry out any measures necessary to ensure that access data are kept private and stored safely.
    • The Buyer shall be obliged to inform the Seller immediately if it suspects that a third party has acquired information on the access data or that the access data are used without the Buyer’s permission. The Seller shall not be liable for any consequences that have arisen as a result of the Buyer’s login information becoming accessible to third parties due to the Buyer’s fault.
    • The Buyer shall be responsible for entering correct and complete information into the BALTA eko system and shall be obliged to notify the Seller in due course of any changes to such information. The Buyer shall have the right and possibility to see and change information and account settings in the “My account” section. The Seller shall not be liable for any consequences that have arisen due to incorrect or late entry of data by the Buyer.
    • The Buyer may not use BALTA eko:
    • To interrupt the functioning of BALTA eko or influence access in any other manner;
    • For fraudulent purposes, in illegal activities or related crimes;
    • To cause any other malfunctions or inconveniences.
    • The Seller shall reserve the right to suspend the provision of the services to the Buyer, close user accounts, remove or change any content (e.g. comments) if these Terms and Conditions or any related laws and/or regulations have been breached.
    • If the Buyer attempts through its action or inaction to hinder or damage the functioning of BALTA eko, the Seller shall be entitled to limit or suspend access to the homepage immediately and without prior notice, and to refuse future service.
  3. Communication
    • When using the services provided by the Seller, the Buyer shall communicate with the Seller by electronic mail (hereinafter referred to as “e-mail”). The Seller shall communicate with the Buyer by e-mail or by placing an information notice in the BALTA eko system. In accordance with these Terms and Conditions, the Buyer agrees to receive any information, publications and other notices (including on the status of an order) from the Seller electronically, unless the legal requirements provide for a different method of communication.
    • The Seller can also be contacted by calling the company’s office phone number: +371 67815115.
  4. Copyrights and Database Rights
    • All content of BALTA eko, including text, graphics, logos, button icons, images, audio-video clips, digital downloads and data collections, shall be the property of the Seller and third parties which supply the content, and shall be protected by the law of the Republic of Latvia and international copyright law.
    • The Buyer shall be prohibited from copying or distributing systematically and/or repeatedly any part of the BALTA eko content without the Seller’s written permission. In particular, the Buyer may not acquire data, use any robot or similar data extraction software to obtain any information of BALTA eko (whether once or several times) without the Seller’s written permission. Furthermore, the Buyer may not create its own database and/or publish any of BALTA eko’s information (e.g. BALTA eko prices and goods descriptions) without the Seller’s written permission.
  5. Brands and Trademarks
    • The logo and other brand information of BALTA eko may only be used in such a manner so as not to confuse customers as regards the goods and services of BALTA eko. Any other brands and trademarks which are not the property of the Seller and are displayed on BALTA eko are the property of their owners.
  6. Access Right Licence
    • The access right licence (hereinafter referred to as “the Licence”) allows for the use of BALTA eko for any private and non-commercial purposes while observing the terms of use and service provision regulations. The Buyer shall have limited, non-exclusive, non-transferable and non-sublicensable rights to access and use for non-commercial purposes of BALTA free and paid services.
    • This Licence shall not include resale or commercial use of BALTA eko or any part of its content, collection and use of goods descriptions, prices or other information by downloading or copying account information for the benefit of another trader, or using data extraction robots or similar data collection and extraction software.
    • BALTA eko and its suppliers, content providers and other copyright owners shall reserve any rights not expressly granted by these Terms and Conditions. No part of BALTA eko or its service can be copied, sold and/or used for commercial purposes without the Seller’s written permission.
    • The Buyer may not use the BALTA eko logo or other BALTA eko information (including the layout or form of images, texts, pages) without the Seller’s written permission. The Buyer may not use metatags or any other hidden text when using the BALTA eko name, without the Seller’s written permission.
    • The Buyer may not misuse BALTA eko and may only use BALTA eko within the limits of the rights that it has been granted. The granted BALTA eko access rights shall be terminated in the case of the Buyer’s failure to observe these Terms and Conditions.
  7. Feedback, Comments and other Communication
    • The Buyer may publish comments and other content, send messages and submit suggestions, ideas, comments, queries or other information as long as the content is not unlawful, indecent, offensive, threatening, defamatory, in breach of privacy or otherwise illegal or in breach of third-party rights, or does not include software viruses, political promotional material, response advertising, bulk mailings or any forms of spam.
    • The Buyer may not use fraudulent e-mail addresses, pose as another person or organisation or otherwise mislead as regards the origin of such e-mail addresses. The Seller shall reserve the right to remove or change content.
    • By making available its content on the BALTA eko site or sending other data, the Buyer shall grant to the Seller, unless specified otherwise, the following:
    • Non-exclusive, royalty-free and non-transferable rights to use, reproduce, modify, adapt, publish, translate, prepare derivative works from, distribute and play back this content all over the world by any means;
    • The right to use the name or word that was provided by the Buyer in connection with this content.
    • The Buyer agrees that the Seller shall be granted irrevocable rights to handle (including to provide formal document copies and records of) the data — content and material — entered by the Buyer in the BALTA eko system during the entire period of protection of its intellectual property rights.
    • The Buyer shall ensure that it has all the rights to the content, including the right to keep or sell, and that at the moment of the provision of the content:
    • The content and material are free of errors;
    • The use of the content or material provided by the Buyer is not in breach of any provisions of the BALTA eko policy and causes no damage to any person or company (including if the content or material is not defamatory).
  8. Intellectual Property Right Claims
    • The Seller shall respect the intellectual property rights of third parties. If the Buyer is of the opinion that its intellectual property rights have been used in a manner giving rise to suspicion of an infringement, it is invited to contact the Seller in order to have the infringement corrected.
  9. Conclusion of a Contract
    • An order shall be deemed to constitute the Buyer’s offer to conclude a purchase contract to the Seller. When ordering via BALTA eko, the Seller shall send to the Buyer an electronic confirmation with the Buyer’s order data via e-mail that the order has been received (order confirmation). The purpose of this confirmation is not to accept the Seller’s offer but simply to inform that the Buyer’s offer has been received.
    • The delivery confirmation shall be deemed to constitute the moment of conclusion of the purchase agreement. If the Buyer’s order is delivered in several packages, it is possible that there will be a separate delivery confirmation for each package. In this case, for each delivery confirmation a separate purchase contract shall be concluded between the Buyer and the Seller on the goods delivered under the respective delivery item. The Seller shall be the contract executor. Notwithstanding the cases stipulated in Paragraph 10 of these Terms and Conditions regarding the rights granted to the Buyer to cancel its order, the Buyer shall have the right to cancel its order free of charge at any time prior to receipt of the order confirmation.
    • In accordance with the laws of the Republic of Latvia, the Seller shall keep the purchase contracts concluded with the Buyer to the extent that is necessary for accountancy purposes.
  10. Order Cancellation, Return of Goods and Right of Withdrawal
    • The Buyer shall be entitled to cancel its order prior to the delivery of the goods by notifying BALTA eko thereof (e.g. by phone, e-mail) and indicating the order number.
    • Except in the cases indicated in Paragraph 10.4 of these Terms and Conditions, the Consumer may use the right of withdrawal and withdraw unilaterally from the contract within 14 days from the day of receipt of the goods. In this case, the Consumer shall be responsible for maintaining the quality of the goods during the term of exercise of the right of withdrawal. In accordance with Cabinet Regulations No 255 “Regulations Regarding Distance Contracts” the Consumer shall have the right to return the received goods and to cancel the purchase contract without giving any reasons, by sending information via e-mail.
      • The Consumer shall send back the goods or hand them over to the Seller or service provider or the person authorised by the latter without undue delay and in any event not later than 14 days from the day on which it sent notice of the exercise of the right of withdrawal. The deadline is met if the Seller has received the returned goods before the period of 14 days from receipt of the notice has expired. This requirement shall not apply to cases where the Seller or the service provider has offered to take the goods back by itself. If the Seller has not received the goods returned by the Buyer during the period of 14 days from the moment of receipt of the notice, the goods to be returned shall not be accepted.
    • The Consumer shall be entitled to have the goods replaced with other goods within 14 calendar days by sending an information notice to BALTA eko’s e-mail address specifying the order number, bank account number and the address where the goods that the Consumer wants to be exchanged are located.
    • The return of goods in accordance with Paragraphs 10.2 and 10.3 shall not apply to goods that have already been in use and display signs of use.
    • The returned goods must be in the same assemblage as was received by the Consumer. If an item was purchased during a promotion and was accompanied by another item, the Consumer must return the entire set of goods (i.e. all the goods that were delivered).
    • If the returned item is damaged and the damage:
    • was not caused by BALTA eko,
    • the Seller shall have the right, after payment of the value of the item, to recalculate the value of the item and to request that the Consumer compensate the difference. The Seller shall inform the Consumer thereof in writing by sending the information to the e-mail address specified in the Consumer’s order. If the Consumer does not agree to the reduction of the value of the item specified in the notification, the Seller shall be entitled to invite an independent expert to confirm the value of the item. The costs related to the expert’s services shall be shared equally between the Consumer and the Seller, except in cases where any party’s position turns out to be unfounded. In such case, the costs related to the expert’s services shall be covered by the party whose position was obviously unfounded.
    • If an item is returned, it shall be dispatched to the following address:
      • SIA “BALTA eko”, Valguma iela 10, Rīga, LV-1048, Latvija.
    • In case of cancellation of an order as described in Paragraph 10.1 or in case of returning the goods as described in Paragraphs 10.2 and 10.3, the amount paid (including delivery costs) shall be returned to the Consumer. The amount shall be returned to the Consumer’s indicated bank account not later than within 10 (ten) working days from the moment the notice of cancellation of the order is received at BALTA eko. In case of returning an item, the money shall be repaid to the Consumer’s indicated bank account not later than within 10 (ten) days from the moment the Seller receives the returned item, except in the cases described in Paragraphs 10.4, 10.5 and 10.6 of these Terms and Conditions.
  11. Non-conformity of Goods to Contract Requirements, Returning Goods
    • The Seller shall guarantee that the Goods will be of good quality and undertakes to repair the goods in the event the quality requirements are not met.
    • If the Buyer receives an item with visual defects that have been caused during the production or transportation process, the Seller undertakes to perform repairs repeated delivery free of charge.
    • The item shall not be repaired if there are signs it has come into contact with a liquid, if the Seller has repaired the delivered item itself or the defects have arisen as a result of inappropriate use of the item, or the item has deteriorated as a result of its normal use. Repairs shall also not be undertaken:
    • For an item with visible defects caused during the production process for which no proof of purchase is provided, or if the provided proof of purchase has been altered, damaged or is ineligible;
    • The design of the item has been modified arbitrarily, irrespective of the quality or extent of the modifications, or if the item has been repaired in a repair shop not authorised by the Seller.
    • In order to receive repair services, the Buyer must visit the “BALTA eko” SIA office at 10 Valguma Street, Riga, LV-1048, Latvia, on working days from 8 am till 5 pm to have the defect corrected upon providing proof of purchase. Upon prior agreement with the Seller, the item may also be returned to the “BALTA eko” SIA office at 10 Valguma Street, Riga, LV-1048 by a courier service, with proof of purchase provided with the item.
    • If the item does not meet the requirements in the case of damage, the Buyer shall have the right to request the repair of the item or its replacement with an equivalent item which conforms to the requirements, or to cancel the order and return the non-conforming item to the Seller.
    • In the event of returning a non-conforming item, the money paid for it shall be refunded. The money shall be paid to the Buyer’s bank account not later than within 10 (ten) working days from the moment the item is returned to the Seller.
    • Any received claims regarding the quality of the goods shall be dealt with in accordance with the provisions of the Consumer Rights Protection Law (CRPL) of the Republic of Latvia and in accordance with the regulatory requirements of Cabinet Regulation No 631 “Procedures for the Submission and Examination of Consumer Claims Regarding the Non-conformity of Goods or Services to Contract Provisions” (Cabinet Regulations No 631).
  12. Procedure for Submission of Claims
    • The time period for the submission of any claims regarding the goods acquired via BALTA eko shall be 30 (thirty) days from the purchase thereof.
    • A claim can be submitted provided that the item has only been used for the intended purposes. If the defect has been caused due to the manufacturer’s fault, any costs related to the materials and repair works shall be reimbursed. Damages or losses caused due to the influence of external factors (e.g. moisture) shall not be compensated.
    • In order to submit a claim, the original proof of purchase of the item must be retained.
    • Claims cannot be submitted regarding the instructions of use of the item, adjustment, maintenance, cleaning of the item, restoration of the commercial visual appearance of the item or the correction of malfunctions caused by non-observance of the instructions of use of the item.
    • The time period for the submission of a claim shall be cancelled if the effects of the transaction have been cancelled in the cases referred to in Paragraph 11.
    • The right to submit a claim regarding payment of damages shall not apply to damages incurred during transportation of the item after its delivery to the Buyer, as a result of inappropriate use of the item or in cases where the item is used for purposes other than the intended purpose.
    • To submit a claim, the Buyer should send a message to: birojs@balta-eko.lv.
    • In addition to the right to submit a claim, the Buyer shall have the right to refer to any other laws of the Republic of Latvia in force.
  13. Availability of the Goods, the Price and Correctness of Information
    • All prices of the goods indicated on BALTA eko homepage are inclusive of value added tax. The indicated prices of the goods shall not include the costs of delivery of the goods. The costs of delivery are included in a separate price list.
    • The Seller shall be obliged to verify the prices each time an order is processed, prior to receiving the payment or sending the delivery confirmation, so as to prevent cases where the Seller unwittingly indicates an incorrect price for an item or a service.
    • If an item is ordered for an incorrect price and the correct price is higher than the one indicated in the BALTA eko’s offer, the Seller shall contact the Buyer prior to sending the delivery confirmation and ask whether the Buyer agrees to purchase the item for the correct price or wants to cancel the order.
    • If the correct price of the item is lower than the specified price, the Seller shall reduce the sale price to the correct price and deliver the item to the Buyer.
    • Considering that the goods are always available to a limited extent, the price and availability of the goods may change without prior notice. In such case, the Seller shall have the right to refuse to sell a given item and to return the Customer’s payment to their bank account within 10 (ten) working days. An equivalent product may be offered.
    • Information on the item shall be reviewed and updated regularly. This information may be updated at any time, including after the Buyer’s last visit.
  14. Procedure for Submitting an Order
    • The Buyer may submit an order via BALTA eko’s order system or by sending information to the Seller’s e-mail.
    • Submission of an order shall not constitute automatic reservation of an item.
    • If delivery of an order cannot be completed, the Seller shall have the right to offer the Buyer their choice of an equivalent or better item. If the Buyer does not want to receive an equivalent item, the order shall be cancelled, and if it has been paid for, the Seller shall return the payment to the account from which the Buyer paid for the order, within 10 (ten) working days from the cancellation of the order.
  15. Payment Procedure, Property Rights
    • The Customer may pay the purchase price of an item by way of a bank transfer to the Seller’s bank account (after receiving an invoice via e-mail) if the order has been submitted via e-mail.
    • If the Buyer purchases an item via BALTA eko, he may pay for the desired item via automatic connection to its preferred internet bank or via credit card.
    • BALTA eko shall reserve the right in individual cases not to offer certain payment methods.
    • Each item shall only be handed over to the Buyer after full payment to the Seller.
    • Payment can be made by any Buyer who is at least 18 years old.
    • Prices shall be indicated and payments shall be made in euros.
  16. Delivery of the goods
    • The Seller shall deliver the goods by using the services of SIA “OMNIVA” (hereinafter referred to as “the Courier”). Delivery prices may be found on the BALTA eko homepage. Delivery is carried out using the chosen Courier’s service to the indicated parcel machine, or the item is delivered directly to the customer if the customer has chosen such delivery method. The Customer also has the option to receive the item at the Seller’s office or production site:
    • Office: 10 Valguma Street, Riga, LV-1048, Latvia;
    • Production site: 1 Langervaldes Street, Jelgava, LV-3002, Latvia.
    • The desired goods shall be delivered to the Buyer within 10 days from full payment of the purchase price to the Seller.
    • On the BALTA eko homepage, the Buyer may find information about the availability of the goods (e.g. on the goods information sheet). The Seller shall provide all information regarding the availability, delivery costs or other delivery information of the goods. That information does not guarantee that delivery will be made exactly on the specified date. If, for various reasons, during the processing of the Buyer’s order an ordered item is not available, the Buyer shall be sent additional information by e-mail. This provision shall not limit the Buyer’s legal rights in any way.
    • If the goods ordered by the Buyer are not available at the warehouse and must be made specially, and if in this regard the delivery of the goods in the delivery term specified in the description is impossible, as well as in any other cases when timely delivery of the goods is impossible, and in cases in which the Seller cannot assume responsibility, the Seller shall inform the Buyer thereof by phone or in writing to the e-mail address that the Buyer indicated when it made the order, within 2 working days from the moment the Seller received the order. If the Buyer loses interest in purchasing the item due to its delivery term, the Buyer shall have the right to cancel the order, and the money paid by the Buyer (including transport costs) shall be returned to the Buyer within 10 working days from the moment of cancellation.
    • When the goods ordered by the Buyer are given over to the Courier, the Courier shall contact the Buyer independently to agree on the details of the delivery of the goods.
    • The Buyer shall be obliged to verify the correctness of its contact information when submitting the order to avoid delays and misunderstandings during the delivery of the goods. The Seller and the Courier shall not be liable for delays and misunderstandings which incur during the delivery of the goods where inaccurate information was provided upon submission of the order.
    • The Courier shall deliver the goods to the Buyer together with the sales documents (delivery notes). Prior to signing the delivery note, the Buyer shall be obliged to check the packaging of the goods and to indicate external damage, if any, in the delivery note. If the packaging is damaged, the Buyer shall be obliged to inform the Seller thereof  via e-mail. An item whose packaging is damaged due to the fault of the Courier or the Seller shall be replaced.
  17. Our Responsibility
    • The Seller shall endeavour to ensure that BALTA eko services are always available without interruptions and errors. Considering the nature of the Internet, this cannot be guaranteed. The Buyer’s access to BALTA eko may be suspended or limited due to repair, maintenance or introduction of new equipment and services. The Seller shall endeavour to reduce the frequency and duration of each of these temporary suspensions or limitations.
    • The Seller shall not be liable for damages incurred due to malfunctioning of BALTA eko.
  18. Applicable Law
    • In addition to these Terms an Conditions, purchases on the BALTA eko online shop shall be governed by the laws of the Republic of Latvia currently in force.
    • Considering that the sale of the goods offered at BALTA eko takes place by placing an offer on the internet, in accordance with Section 10 of the Consumer Rights Protection Law (CRPL) of the Republic of Latvia, in such case a distance contract is concluded between the Buyer and the Seller when the Buyer places an order.
    • Any disputes between the Buyer and the Seller shall be settled by way of mutual negotiations. If no agreement is reached, the parties shall have the right to turn to the Consumer Rights Protection Centre or the Riga District Court.
  19. Changes to the Services and Amendments of the Terms and Conditions
    • The Seller shall reserve the right to amend or supplement these Terms and Conditions without prior notice. The changes shall be announced on the BALTA eko homepage and shall enter into force from the moment of publication. If an order has been made before the amendments to the terms and Conditions entered into force, the applicable terms and conditions shall be those that were in force at the moment of submission of the order, unless stipulated otherwise by the law or the present Terms and Conditions.
    • If any of the provisions of these Terms and Conditions is to be rendered invalid or non-enforceable for any reason, that provision shall be considered separable, and this shall not affect the term of validity and enforceability of the remaining provisions.
  20. Buyer’s Age Limitations
    • The Seller does not offer goods for sale to minors. The Seller’s goods and services for children may only be purchased by adults.
  21. Our Contact Details

Name: SIA BALTA eko

Reg. No.: 40003375832

VAT Reg. No.: LV40003375832

Address: 10 Valguma Street, Riga, LV-1048, Latvia

Tel.: 67815115; e-mail: birojs@balta-eko.lv

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